Anton Tsernjakov

Background

About Anton Tsernjakov

I am a dedicated and customer-focused B2B Key Account Customer Service Specialist at Stora Enso, with a strong foundation in international business and strategic management. With hands-on experience in CRM and ERP systems, I manage the full customer order life cycle — from order entry and pipeline follow-up to sample requests and delivery — ensuring smooth operations and a high level of customer satisfaction. My role involves close collaboration with key account customers, resolving inquiries efficiently, and maintaining strong client relationships. I also take responsibility for managing customer master data, monitoring sales plans, quotas, order books, supply flow and stock levels, and proactively taking action when needed. Academically, I hold a Master of Science in Economics and Business Administration from LUT University, with a minor in Strategy and Innovation Management, and a Bachelor’s degree in International Business from LAB University of Applied Sciences, with a minor in Leadership. I am passionate about delivering exceptional service and continuously improving processes to create value for both the customer and the organization.