Arun Dubey

Background

About Arun Dubey

I have worked in customer service, document analysis, technical support, and cybersecurity. My current role at YMCA Norfolk focuses on reviewing firewall logs, sign-in records, and Microsoft Defender alerts to track potential threats and document incidents. I also help improve basic security processes and awareness. Before this, I spent four years at Aithent Technologies supporting US public-sector clients by troubleshooting software issues, testing fixes, and creating documentation to improve support. I have also worked in document processing at UnitedLex BPO and customer service at Teleperformance for Havells India. I am currently studying for an MSc in Business Analytics and Management at the University of East Anglia, combining technical skills with business understanding. My certifications include CEH and training in network security and incident handling.