Asanda Makreqa

Background

About Asanda Makreqa

I am a South African citizen, fluent in English and Isi-Xhosa with experience in customer service, community work and travelling. During the past years I have been working in Cape Town, as reception and customer service agent for the visa agency of the French and Italian diplomatic missions in the African continent. My job routine consists in being in charge of the reception, sorting out documents, checking in clients, make sure they compile with the requirements. I have also been working at Capita Call Centre as a customer service advisor for a year now. Communicating with customers via emails. Taking inbound calls and also making outbound calls. I was working from home communicating to customers via Live Chat to assist with all queries. I have also worked at British Airways Campaign assisting customers and clients with travelling and ticketing. Using Amadeus and Pegasus to assist with new bookings, rebooking, ticketing and with refunds etc. I am currently working at Webhelp for Egencia and I am currently working with Amadeus for flights and trains. Also assisting with hotel bookings and ferries. I have a strong customer service background due to volunteer activity as community worker at the service of the people of my neighborood, Samora Machel. And also working in a call centre environment assisting international customers. I have been working and using Amadeus and have back ground knowledge of Pegasu. Through this activity I have learnt how to treat customers fairly and go over and above in making sure their needs are met and they are happy. Learning how to deal with different kinds of customers and being able to assist them with my full ability to resolve their queries and I think this background could be an asset to your company. I have also been booking and changing tickets for customers and recalibrating.