Ashley Castleberry
Quality Mentor and Team Lead at Adp
Based in Alpharetta, United States
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Seniority
Manager
Department
Other
Location
Alpharetta
Industry
Human Resources Services
Company size
94K
Contact information
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a•••••••@adp.com
Phone
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Background
About Ashley Castleberry
Accounts Receivable Analyst- maintaining a client base of 3.5 million dollars, kept account aging at 3% over 60 days, account reconciliation, open credit reconciliation, first point of contact to clients for billing and account inquiries Issue Resolution Specialist- Tier 1 support for the Collections department in El Paso, TX, maintained client base of 6 million dollars, maintaining chargebacks under 30K in total, responsible for issuing credits under SOX guidelines, account reconciliation Payroll Consultant II- Tier 1 support for client payroll support via Payroll Engine and PayForce, CRM and Oracle HCM Consultant II- Vantage Support for Payroll and HR clients via ADP's Vantage platform, Security Management, ADP Mobile Solutions, and Payroll Engine Specialties: Expert in Oracle OTC, Payroll Engine, PayForce, ADP Vantage, Security Management and Siebel CRM. Skilled in MS Excel and Word SOX compliance Accounting
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