Avro Chatterjee

Background

About Avro Chatterjee

Dynamic leader who believes in leading from the front and empowering the team. Have over 15 years’ experience in the field of platform administration, operations, service management, enterprise monitoring and automation Highlights: • Significant reduction in licensing costs using tool consolidation strategies • Rolled out “monitoring and logging as a service” at scale to bring down the mean time to detect • Introduced run book automation in the enterprise for pre-emptive Outage prevention and bring down mean time to recover of Incidents and improve SLA figures using task automation • Rolled out cyber security logging and application logging frameworks to make the enterprise SOC and audit compliant • Increasing delivery capacity and velocity of team leveraging onshore-offshore model and Agile methodology • Speaker in customer conferences of vendor events and active member of customer advisory boards of monitoring tool vendors • Constructing AIOPs strategy for the enterprise and evaluating Machine Leaning algorithms which provides predictive and outlier detection capabilities to the enterprise to realize our goal of identifying anomalies and remediate them using automation solutions to make sure we deliver self-healing application framework/blueprint Service and Product proficiency: • Certified ITIL Service Operations and ITIL v3 • Certified SAFe 4 Product Owner/Product Manager • Service management & service experience • Product life cycle management Infrastructure and application monitoring proficiency: • Identifying KPI’s which support business and IT applications and deploy infrastructure and application monitoring to prevent Outages • Infrastructure and cloud monitoring tools - Zenoss, Nagios, IBM Netcool suite, Solarwinds, Datadog, HP Openview suite, Sitescope • Application and Synthetic transaction monitoring tools - AppDynamics, Dynatrace, New Relic • Enterprise logging - Splunk, Enterprise Security, UBA, Machine Learning ToolKit • ITSM tools: ServiceNow, HP service center, BMC Remedy, Jira Automation, Security and Data analytics proficiency: • Defining automation strategy for the enterprise using conventional automation tools and RPA’s • Automation and orchestration tools like Resolve, Puppet and Ansible to perform incident response and task automation to reduce incident MTTR’s and task SLA’s • Operational and business data analytics using Splunk and APM’s • User behaviors analytics using personas for cyber security monitoring • Deploying supervised and un-supervised machine learning algorithms depending on data type and business use-case