Aya Ali

Background

About Aya Ali

Education. South Valley University Faculty Of Commerce | Jul 2021 Diploma in Accounting & Auditing GPA (3.27)(B+) South Valley University Faculty Of Commerce | Jul 2018 Bachelor Degree in Accounting with grade good 🟤Experience. Telecom Egypt Company (WE) Jun 2024 – Until now| Technical support Job responsibilities • Meet all customer call guidelines including service levels, handling time and productivity. • Established and troubleshot network and data communications systems. • Answered user questions about hardware and software operation to help resolve problems. • Maintained internet and intranet websites to maximize reliability and usability. • Tracked computer system and network performance to identify root causes of issues. • Manage administrative tasks, including answering telephone calls, receiving messages, and coordinating materials. Pure Cosmetic and Laser Clinic Jan 2022 – May 2024| Accounts and public Relations Manager Job responsibilities • Reported on payroll activities for financial and operational recordkeeping and decision-making. • Planned daily operations to focus team efforts on current priorities. • Managed department budget and monitored expenditures and costs to reduce overages. • Boosted public image for target audiences using multiple engagement platform • Resolved complaints with proactive problem-solving and analysis. • Built positive customer rapport through friendly, professional communication. • Accepted direct payments and set up invoicing and payment plans for complex orders. • Recorded sales transactions, outgoing payments, and receipts to support financial governance. • Calculated bills owed by customers, prepared invoices and distributed statements. • Utilized advanced Excel skills to create up-to-date reports. Orange Telecom Company Oct 2019 - Dec 2021| Customer Service and Sales Representative Job responsibilities • Built and maintained productive client relationships to maintain satisfaction and loyalty. • Provided exceptional customer care to uphold brand standards and reputation. • Resolved customer concerns promptly to maintain satisfaction. • Built lasting relationships with clients through customer service interactions. • Tracked customer satisfaction rates and resolved reported complaints.