Bala Natarajan

Background

About Bala Natarajan

IT professional with an overall experience of 20+ years in IT Delivery, Program and Project Management.9+ yrs. in Service Delivery Operations and 11+ yrs. in Project, Program Delivery across Hospitality, Technology, Banking, FMCG and Energy verticals.My key competencies LEARNING IT PROJECT AND PROGRAM MANAGEMENT• End to End project management, Requirements gathering, Scoping, effort estimation, scheduling, project reviews and reporting• Managing Datacenter Evaluation, Migration, Lift/shift activities, Vulnerability remediation, Refresh/Migration/Decommission of Network/Security/End User Computing and Hosting towers.• Microsoft Project, Word, Excel, PowerPoint tool navigation• JIRA, Confluence, Smartsheet tools navigation and project tracking• Service Now, BMC Remedy tools for ITSM• Drive Business outcome, Value generation, Upsell in projects.AUDIT FRAMEWORKS• ISO20K (ITSM Surveillance) audit framework, auditing and preparationPROJECT DELIVERY DOMAINS• Hospitality • Banking • Energy•Technology Major•FMCGIT OPERATIONS• Project management office (PMO) activities, Staffing/ Recruitment, Metrics reporting, Automation and Innovation initiative tracking/reporting, Upsell and Revenue generation initiatives in operations.• Business Continuity and Disaster Recovery initiatives.• IT Asset and Procurement management, licensing and contract renewals of hardware and software.