Basma Elbatrawy
Contact Center Trainer at Federal Tax Authority
Based in Dubai, United Arab Emirates
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Seniority
Manager
Department
Customer/Client Service
Location
Dubai
Industry
Financial Services
Company size
1.3K
Contact information
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b•••••••@tax.gov.ae
Phone
5 credits+971 ••• •••• ••••
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Background
About Basma Elbatrawy
At the Federal Tax Authority, my role as a Contact Center Trainer and Training Program Designer has been pivotal in enhancing operational efficiency and compliance. Our team's dedication to service excellence led to a 15% reduction in tax registration processing times, demonstrating our commitment to continuous improvement and accuracy in tax administration.Leveraging digital learning tools, I have designed and facilitated training programs that have significantly improved compliance rates. This approach has not only optimized learning flexibility for our employees but has also reinforced the Federal Tax Authority's position as a forward-thinking organization, adept at navigating the complexities of tax regulation through innovative training strategies.
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