Beau Jackson

Background

About Beau Jackson

As a Technical Support Analyst I at ADP, I provide efficient and effective technical assistance to clients and internal users of ADP's products and services. I leverage my skills in help desk support, progressive web applications, and attention to detail to troubleshoot and resolve issues, document solutions, and escalate complex cases as needed. I have a Bachelor of Science in Computer Science from Southern New Hampshire University and a certificate in Full Stack Web Development from Michigan State University, which equip me with the knowledge and tools to work with various technologies and platforms. I have over a year of experience in the IT field, having previously worked as an Enterprise Service Engineer at Tanium and a Managed File Transfer specialist at Trinity Health. I enjoy working with diverse and collaborative teams, learning new skills, and delivering quality customer service. I am passionate about using technology to solve problems, improve processes, and enhance user experiences.