Benjamin Underwood
Lead Global Customer Operations and Insights at Deputy
Based in San Francisco, United States
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Seniority
Other
Department
Other
Location
San Francisco
Industry
Software Development
Company size
472
Contact information
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b•••••••@deputy.com
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Background
About Benjamin Underwood
Certified Customer Experience (CX) professional and global leader with over 18 years of experience driving customer insights, customer support, service transformation, and operational excellence in Medical Devices, SaaS and technology industries. Currently leading Customer Operations and Insights at Deputy, I specialize in leveraging data-driven strategies to enhance customer satisfaction and retention.Key achievements include leading technical support teams for healthcare and medical device organizations, implementing transformative initiatives with advanced tools like Salesforce Service Cloud and AI-driven solutions, and successfully managing diverse, geographically distributed teams.Core Competencies:Customer Experience (CX) Strategy & OperationsCustomer Journey Mapping & Voice of the Customer (VoC) InitiativesProcess Optimization & Business TransformationVendor Management & OutsourcingData Analytics & Insights ReportingAgile and LEAN Six Sigma MethodologiesGDPR & CCPA ComplianceCertifications:CXPA Certified Customer Experience Professional (CCXP)Professional Certificate in Customer ExperienceLean Six Sigma Green BeltAgilePM Practitioner Certified
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