Benjamin Yamoah

Background

About Benjamin Yamoah

Professional Summary Result-driven Senior Technical Support Analyst and Team Lead with over 10 years of experience in managing and supporting enterprise-level IT operations. Adept at collaborating with cross-functional teams and liaising with vendors, including Microsoft, HP, Canon, DeskPro and ServiceNow, to ensure seamless hardware and software performance. Proven track record in leading multiple projects related to cybersecurity, asset management, and service desk transitions to optimize service delivery and enhance end-user satisfaction. CORE COMPETENCIES • Executive IT Support and Customer Service • IT Service Management (ITSM) • Vendor Management (Microsoft, HP, DeskPro ServiceNow) • Technical Troubleshooting & Problem-Solving • Strong understanding of Microsoft Active Directory, Office365, User Profiles & Policy Management, VPN, SMS, Skype, Teams, Network Connectivity Issues • Mobile Device Management (MDM) • Project Management & Team Leadership • Cybersecurity & Risk Mitigation • Asset Management & Tracking/Automation • Transition & Change Management • Documentation & Training for Non-Technical Users • Excel at interfacing with others at all levels to ensure organizational goals are attained. • Possess excellent interpersonal, analytical, and organizational skills. • Excel within highly competitive environments where leadership skills are the keys to success. • An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential. • Completed Customer Service Excellence Workshop through Ontario Tourism Board • Demonstrates maturity, professionalism, pride and commitment to quality of work • Excellent communication, analytical, interpersonal, and presentation skills; ability to efficiently manage multiple projects simultaneously