Beverly Brothers
Dell Sales Team Manager at Ttec
Based in Conway, United States
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Seniority
Manager
Department
Sales & Business Development
Location
Conway
Industry
Outsourcing and Offshoring Consulting
Company size
41K
Contact information
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b•••••••@ttec.com
Phone
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Background
About Beverly Brothers
I am a Technical Support Analyst with extensive experience in IT Operations, including DOS, MVS, and Open Systems Platforms. I have demonstrated exceptional skills in job scheduling tools; incident management resolution; and customer service / support. I am a proven leader in being a mentor and coach providing group as well as one-on-one training / documentation, and communication. I also demonstrated expert leadership skills while I was a Team Leader of an Operations team of 12 associates. I was recognized by my colleagues as being an excellent troubleshooter, flexible, and a quick learner. My technical skills include: Event Manager, Icinga, Silk Performer/TM-Art, Introscope, UNIX, PowerPoint, Word, JIRA, CA Service Desk, MS SQL, MySQL, DOS/MVS mainframe JCL, BMC monitoring/scheduling tools.
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- DGStaff
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