Bill Shriver

Background

About Bill Shriver

Chief Operating Office for USAA UK based Insurance division, leading Customer Experience as well as Property and Casualty Customer Contact Sales and Service Center In London, UK and Luxembourg and Claims team call center in Frankfurt Germany. Provide leader with 27 years of experience in Financial Services focusing on the Property and Casualty industry with extensive knowledge of Customer Experience, Strategy International Operations and Execution. Experience in Sales, Marketing, Project Management (Agile and Waterfall), Product Development, User-Centered Design applications and Voice of the Customer programs, and Operational aspects of product delivery. Accountable for financial and regulatory areas, member experience design and deliver, project management and leadership in goal achievement of 125 employees in Sales, Service and Claims call centers. Demonstrated ability to prioritize resources utilizing SAFe Agile methodology to execute key customer experiences, risk mitigation and overcoming enterprise silos to drive company level effectiveness. Proven leadership skills working across multi-faceted Enterprise to set goals, and develop strategic plans to deliver results.