Bill Tedder

Background

About Bill Tedder

Contact me at wtedder1205@gmail.com Call Center Operations Management Professional: Accomplished professional with progressive experience in performing, supervising and managing various aspects of consumer lending, customer satisfaction and business process outsourcing. Recognized for achievements in the following areas- Call Center Launch - Call Center Management - Profit and Gross Margin Management - Workforce Management - Managerial and Supervisory Skills - Project Management - Employee Coaching, Counseling and Mentoring - Customer and Employee Satisfaction - Consumer and Dealer Credit Evaluations - Process Improvement Recommendations - Staffing / Headcount Authorizations - Training Development and Delivery - Written and Oral Presentations - Community Relations Initiatives Community Leadership Activities: Active in various non-profits in NC, GA and TN. Duties performed include- Board Member For Two Non-Profits - 501(c)3 Filing and Form 990 Submission for four years - Monthly / Annual Financial Reports - Fundraising Initiatives - Marketing - Membership Recruitment, Development and Retention Specialties: Supervisory and Managerial techniques- Conflict Resolution and HR issues - Coaching, Counseling and Mentoring - Objective Setting and Performance Appraisals Six Sigma Greenbelt Certified Headcount Authorization Analysis- Time Studies/Forecasting - Process/Efficiency Analysis Project Management Training- Design/Develop Course Materials Proficient in Word, Excel, PowerPoint, and Publisher