Blake Wallace

Background

About Blake Wallace

In my role as Implementation Manager, I am responsible for product knowledge, process improvement, and personal development for new on-boarders and account managers. I proactively help customers with current and future challenges by demonstrating how various products and services can best be utilized. I build lasting relationships with our industry clients by serving as the first line of communication for all their product needs. Through onsite training, troubleshooting, and data analysis, I ensure customers achieve optimal use of product. I am involved in product development by ensuring customer feedback is included in product roadmap. Experience in quality assurance and beta testing applications, leading to a bug free user experience. Experience with project management and interdepartmental communication, being able to process real world data and give reliable feedback to different departments. Being a wearer of many hats has helped me develop strong product and process skills.