Bob Guarnieri

Background

About Bob Guarnieri

About As a BPO Expert with 25+ years of hands-on experience in the call center industry providing outsourcing solutions, I enjoy helping companies find high-quality and top-performing BPO providers. My guiding principles are honesty, integrity, and treating others how I want to be treated. Outsource Call Center Search & Selection Outsource Consultants simplifies your call center search and takes the guesswork out of the BPO selection process. We’ll do the heavy lifting, so all you need to do is select a partner from a heavily vetted list of top-performing vendors. And we do it at NO COST to you! 500+ Global BPO Partners With our proprietary BPO vendor database, you can instantly see how hundreds of outsource call centers stack up to your requirements for pricing, location, language, and more! Ongoing Performance Monitoring Our relationships with our clients are long-term and ongoing, so we maintain a position as your advocate for the length of your partnership with your call center. We will continue to monitor your call center’s performance to ensure they keep meeting and exceeding your expectations. Better Customer Experience + Lower Costs With over 500 outsource call center partners, we’ll find those “hidden gems” with direct experience in your industry, proven KPI performance, and pricing that positively impacts your bottom line. By matching our clients with the best call centers in the world, we help them save time, and money, reduce risk and drive peak performance. At NO COST, we can help clients find the 'Hidden Gem' call center outsourcing options (US-based, Nearshore, or Offshore). Clients include energy, healthcare, medical, cable, telecom, wireless, education, political, catalog, utilities, DRTV, financial services, e-commerce, and retail. Our mission is to be the industry leader in domestic and international call center outsourcing by adding value to companies searching for a contact center that will make a difference to their bottom line while delighting their customers. The business benefits of partnering with us extend well beyond cost savings and include improved efficiency, effectiveness, flexibility, quality, and call center performance. By adopting an outsourced strategy and partnering with us our clients emerge with the ability to better support their external outsourcing strategy demands. Interested in getting a free call center cost proposal? Contact me today at bguarnieri@outsource-consultants.com