Brandon Lally
Client Experience Manager at Very Good Assistance
Based in New Orleans, United States
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Seniority
Manager
Department
Customer/Client Service
Location
New Orleans
Industry
Outsourcing and Offshoring Consulting
Company size
1
Contact information
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b•••••••@ww38.verygoodassistance.com
Phone
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Background
About Brandon Lally
Accomplished professional in curating superior customer experiences and realizing the clients’ vision for their brand. Highly skilled at sales, public relations, and service. Acutely attentive to employees’ and clients’ needs. Able to work in teams or individually. Maintains deadlines and prioritizes needs. Accomplishments: Expanded operations and service delivery of a virtual outsourcing business through establishing SOPs and fostering a collaborative work environment focused on client success. Opened an internationally recognized restaurant in the heart of New Orleans. Facilitated hiring and onboarding of all front-of-house staff and managed team by creating strong processes, communication channels, and a high degree of professionalism. Organized a public health charity fundraising event for 400 guests, resulting in increased community awareness and exceeding fundraising goals. Secured a private donation to cover the entire cost of an instructor’s salary and benefits, preventing a layoff and staff shortage at the Louisiana School for Math, Science & Arts
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