Brandy Carter

Background

About Brandy Carter

Building a good customer experience does not happen by accident. It happens by design."- Clare MuscuttI have spent the best 20 years of my career staying true to the design of exceptional customer service. I've served customers across multiple industries. I am intentional about leveraging my innate ability to establish relationships to identify customers' needs and deliver a seamless experience through every stage of customer interaction. In addition, I'm highly detail-oriented in coordinating tasks, I expertly adapt to shifting priorities, and I consistently demonstrate the capacity to provide comprehensive customer support. Prioritization and Time Management: During my tenure with Allstate, I enhanced our claims cycle time by 17%, orchestrating scheduling and logistics for claims investigations and dispatching inspections across MD, DE, VA, NJ, and DC.Quality Control: I was known to outperform department results for quality, achieving 99% customer interaction scores while servicing complex business merchant accounts and reconciling financial transactions for Global Payments.Research and Analysis: I accomplished 100% accuracy by meticulously researching 100+ highly privileged accounts, performing verification requests, and scrutinizing a high-volume of credit card transactions daily.Customer Focus: I achieved a 97% customer satisfaction result, engaging with Metro One customers weekly.I'm excited to jump into my next remote customer service and support role to continue my success. So, if you’re passionate about exceptional customer service, boosting productivity, and strengthening your processes, let's connect.email: carter1.brandy@gmail.com