Bresheta Steenkamp

Background

About Bresheta Steenkamp

Highly accomplished and motivated administrative leader with over 15 years of call center industry experience. Expertise in recruiting, training, and developing high-performing teams to deliver exceptional customer service. Skilled in data analysis, team leadership, and negotiation, ensuring seamless operations and optimum performance. As Director of Recruiting and Training at Virtuoso Sourcing Group, I lead dynamic workforce recruitment and training. Successfully implemented comprehensive training programs as Training Manager, enhancing team performance for over 3 years. With a solid background in sales and customer service, including roles as Collections Specialist, Real Estate Agent, and Commission Sales Associate, I possess exceptional communication and negotiation skills. My ability to analyze data and ask insightful questions has led to data-driven decisions, optimizing results, and driving business growth. I am dedicated to contributing to the success of a call center, delivering best-in-class solutions while ensuring a supportive and productive work environment.