Brian Keane
Senior Principal Engineer at Dell Technologies
Based in Ireland
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Seniority
Director
Department
Engineering
Location
Ireland
Industry
Computer Hardware Manufacturing
Company size
136K
Contact information
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b•••••••@dell.com
Phone
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Background
About Brian Keane
Currently providing Level 2 (Subject Matter Expert) Technical Support for Data Protection Advisor to a worldwide customer base. Investigate technical issues raised by the team and drive to resolution. Interact with other internal groups to resolve complex issues, including product software engineering, other software and hardware support teams, and account teams. Liaise with Software Development teams and Product Management. Assist with software testing and qualification. Assist DELL field technicians with installations and Proof of Concept activities. Mentor and guide other Technical Support Engineers on Data Protection Advisor support and troubleshooting techniques. Develop support training material in the form of brownbags. Training included specific DELL product and technical topics (operating systems, clustering, snmp, smtp, etc.). Delivered training in-person and via remote methods. Host regular coaching and Q&A sessions with the team. Knowledge Base champion responsible for review, modification and approval of knowledge base articles for products supported. Installation, administration and maintenance of internal support lab on VMware infrastructure. Multiple platform support, including Windows and Linux.
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