Brian Washington
System Engineer at Ronnoco Coffee
Based in St. Louis, United States
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Seniority
Staff
Department
Engineering
Location
St. Louis
Industry
Food and Beverages
Company size
172
Contact information
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b•••••••@ronnoco.com
Phone
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Background
About Brian Washington
I'm a personable and well-trained IT professional with several years of help desk and technical support experience. Over the course of my career, I've been recognized by my superiors for my outstanding customer service, issue resolution, and time management skills, as well as for maintaining an extremely high customer satisfaction rating. Through the use of needs analysis and active listening, I'm able to quickly identify the customer's specific problem, troubleshoot the issue, and provide swift resolution. Despite working in a fast-paced, demanding work environment, I'm able to successfully manage and document a high-volume of customer calls while simultaneously adhering to strict customer service standards. In addition, I'm technically proficient in a wide range of IT devices and platforms, including Android devices, iPhones, tablets, Citrix, Windows 10 and Server 2016
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