Bruno Marques

Background

About Bruno Marques

With 15 years of professional experience dedicated to tourism and hospitality, 13 of which have been dedicated to Herdade da Malhadinha Nova, I consider myself to be truly passionate about luxury hotels and services and, above all, about customer experience and satisfaction, within the main standards of Relais & Châteaux and the other partners, without ever blurring what is the true DNA of this unique and differentiated family project, which is distinguished by the extreme care taken to personalize the entire customer service and the experiences provided. All my professional experience is essentially based on 4 factors that I consider essential to the development of an excellent service in the hospitality industry:[1] Professionalism - Ensuring that all operations adhere to standards of quality and luxury service, developing and implementing operational procedures to optimize service efficiency.[2] Communication - The way we communicate the DNA and nature of the project internally and externally. Collaborating with the marketing team to promote the hotel and increasingly attract a differentiated customer target and developing marketing strategies that promote exclusivity and quality of service.[3] Innovation and Originality - Being an active element in innovation and the creation of new trends and concepts, meeting the main trends of the different markets and business segments worldwide.[4] Diversification of the offer - Not just selling a room, but a way of being, with experiences that are always differentiating.