Bryan Chimney

Background

About Bryan Chimney

Results-driven and customer focused customer care leader with 10+ years of demonstrated experience in operations excellence and customer support utilizing multiple methods of engagement. Proven track record of building cross-functional teams that deliver effective solutions. Effective problem solver in demanding environments for both customer service and human resources with strong organizational, interpersonal and business communication skills. Produce immediate impact by identifying opportunities and achieving key targets for clients/employers to contribute to exceeding business goals. I am passionate about learning, training and developing others, change management that effects the work productivity, and writing fiction. With my growth mindset, awesome attention to detail and wordsmith capabilities, I collaborate well with my colleagues and managers to provide leadership support and an elevated customer/client/employee experience. Career Highlights: • Organized, developed, and moderated two panel discussions working towards the efforts of diversity, equity, inclusion and belonging for 200+ employees. • Published in multiple newsletters lending my perspective as an employee resource group leader and co-president. • Successfully navigate multiple platforms to assist 3 brands and the elevated requests team in providing top-tier customer experiences with handling my part of 150k customer interactions per quarter. • Edit, proofread and maintain 100+ macros/email response templates for one brand to ensure empathetic, friendly and prompt replies to customer inquiries that reflect the brand tone. • Collaborate with multiple departments and coworkers to consistently exceed industry standards with Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) of 78% and 55% respectively. • Received the Customer Care Recognition Award in 2017 for exemplary customer service and Excellence in Quality Certificates for outstanding quality with customers.