Bryan Yancey

Background

About Bryan Yancey

Service Leader with 10+ years of experience in customer service, sales, and high-quality management. Dedicated team member with proven abilities to develop leaders and innovate the user experience. My professional philosophy in being a Service-Oriented Leader is briefly described on my website at bryancey.weebly.com. The guide includes topics on emotional intelligence, social soft skills, sales techniques, leadership methods, motivation and engagement approaches, conflict resolution, and more. However, for a more detailed description, you can read my self-published book "Emotional Intelligence: Being Confident, Overcoming Anxiety, Resolving Conflicts, Leadership and Quality Motivation, Persuasion and Influence, Conversations Techniques, and Humor” (available on Amazon and Kindle). You can also check out my YouTube Channel: & list=PLgaDCQEWaDCoOovLVjGXya7EIKikd7G5E My Purpose and Vision: To serve, delight, and surprise — the unbelievable, magical, and "wow" experience. And to genuinely understand the client — their needs, wants, wishes — and partner with them to enhance their future. My Mission: To take actions that provide quality service and continually raise the user experience to an even higher potential. Core Values: 1) Team Unity and Cohesion 2) Continual Growth in Skills 3) Everyone a Service Leader 4) Quality Customer Experience 5) Integrity, Equity, Respect, and Honesty 6) Goal-Oriented 7) Productivity and Initiative 8) Innovation 9) Safe Learning Environment (Mistakes are welcome) 10) Positive Attitude 11) Fun in the workplace