Caitlin Richards

Background

About Caitlin Richards

As an Account Expert at T-Mobile, I handle 50-70 inbound calls daily in a high-volume environment, utilizing internal tools and resources to resolve customer concerns. I deliver accurate and concise information to customers, collaborate with my team to meet and exceed department performance metrics, and adapt quickly to policy updates and new procedures. I also resolve conflicts and escalated issues effectively. Previously, I worked as a Dispatcher at Rightway Answering Services, where I managed the dispatch schedule for all accounts, ensured technicians were dispatched by appropriate times, contacted customers before and after appointments, and handled all locations when necessary. Before that, I was an Office Coordinator at Transervice Logistics Inc, where I managed the dispatch schedule for delivery routes, ensured client records and routes were up to date for corporate, dispatched drivers on routes, managed lower end payroll tasks, and served as the point of contact between external customers and local management. I have a Bachelor of Business Administration from Strayer University, an Associate's degree in Business Management from Eastern Gateway Community College, and certifications in Microsoft Office and Oregon Food Handlers Card. I am skilled in Zendesk Customer Service Software, Manufacturing Process Improvement, and Customer Relationship Management (CRM).