Carina D.

Background

About Carina D.

With over a decade of experience spanning government, airline, and corporate operations, I bring a unique ability to optimize processes, enhance service delivery, and support teams in fast-paced, multicultural environments. Currently serving as IT Team Assistant for the U.S. Army Corps of Engineers Japan District, I manage contract execution, budget planning, and procurement (over $435K in IT actions annually). I streamline workflows, train staff on Microsoft 365, and reduce processing times—achieving measurable efficiency gains and cost savings. Previously, I spent seven years with Delta Air Lines in Tokyo, where I led frontline operations, managed global documentation and compliance, and supported emergency/irregular operations—all while providing world-class customer service in English, Japanese, and Spanish. I am known for bridging technology, operations, and people: • Driving digital and administrative transformation within federal organizations. • Delivering customer-first solutions in the airline industry. • Building trust across cultures and teams. Highlights • 10+ years in operations across public & private sectors • $400K+ IT contracts executed, saving $125K+ in costs • 70% increase in administrative efficiency via workflow automation • Former Delta Air Lines Global Frontline Team member (improved compliance accuracy by 55%) • Fluent in English, Japanese, Spanish — adaptable in diverse environments I’m passionate about creating smooth, efficient experiences—whether for international travelers, government stakeholders, or corporate teams. Open to opportunities in airport operations, IT coordination, and global project support.