Carl Jones

Background

About Carl Jones

An experienced project manager and team leader following 26 years' service in the British Army as a logistics specialist. Experienced in controlling, planning and installing of new software and hardware, including customer interfaces, demonstrating experience in CX. Managed and coordinated multi-national military logistics exercises and deployments.As part of my Senior Product Owner role within the Ministry of Justice, I have in-housed M365 as a service from a 3rd line supplier. which included creating/employing resources and building Product/Service HLD's, LLD's along with mapping out process and incorporating new governance. Enabled and created Knowledge Base Articles, to assist End Users and 1st and 2nd line support. Manage the Google workspace, Atlassian and Slack and all support elements, Including 3rd line support. All procurement and reservations for the above managed service have been fed into my teams budget and with myself having overall management of the budget, including spend reviews, commercial requirements and business true-ups.