Carlos Shaw
Technical Operations Specialist at Trinity Harvest Church
Based in Fort Worth, United States
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Seniority
Staff
Department
Operations
Location
Fort Worth
Industry
Religious Institutions
Company size
16
Contact information
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c•••••••@thcconnects.com
Phone
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Background
About Carlos Shaw
Email: Carlosbshaw@gmail.com Phone: 318-801-8385 ITIL 4-certified IT Service Management professional with experience delivering operational excellence through Problem and Change Management. Skilled in coordinating enterprise-level change initiatives, leading root cause analysis (RCA), and collaborating with cross-functional Agile teams. Proven success in reducing incidents, enhancing service stability, and implementing ITIL-aligned processes using tools like ServiceNow and Salesforce ITSM. Passionate about supporting strategic IT initiatives that minimize risk and maximize business value.
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