Carol York

Background

About Carol York

QA and Business Analyst with an extensive background in customer interaction through training and phone support of software applications, and a proven ability to translate technical requirements into user language in both written and oral formats.I am the person who finds and solves problems when others give up. My skills are a unique combination of project management, business analysis, quality assurance, training, tech support, and presenting. I am well-versed in the software development life cycle. I learn quickly, and enjoy digging in and putting all the pieces together. I excel at sharing information and often act as a translator, making sure front-line and technical support, developers, managers, and executives understand. Management, co-workers, and customers trust me as a resource. I like to use my skills to make a difference.Specialties: being an intuitive learner, showing ninja-level comprehension of new technologies & applications, having near-psychic ability to read between the lines during requirements gathering, taking a no-fear attitude towards asking the right questions to get the best solution for all stakeholders, helping all sides see the middle ground.