Caroline Horry

Background

About Caroline Horry

PROFILE Experienced EA/Administrator with strong interpersonal skills. Organised and able to prioritise and plan an ever-changing workload, co-ordinating several tasks simultaneously and adapting to challenging situations. Thrives in a team environment with an ability to share and actively support others. Uses sound judgement and attention to detail, having a genuine desire to achieve and excel. Also a skilled minute taker with shorthand. A warm and approachable individual who builds solid relationships. SKILLS Communication/Interpersonal – Empathic listener, able to communicate clearly with people at all levels either through written, verbal or face-to-face communications, adapting the communication channel according to the message being conveyed and the person(s) being communicated with Planning/Organisation – Logical approach ensures all meetings/events are organised with full attention to detail to ensure a productive outcome. Constantly reviews and prioritises tasks to ensure business critical tasks are completed first, then prioritises outstanding tasks according to their impact on the business. Has a flexible approach to work, maintaining discretion during all professional contacts. Establishes procedures for recording central documentation and regular processes to ensure smooth running of immediate environment to the benefit of everyone Teamwork – Enjoys collaborating in a team environment and maintains regular contact with team members, being fully committed to ensure a successful outcome. An active team player, keen to take on specific tasks and to encourage others to develop themselves Problem solving/customer service – Adept representative of the organisation, having been the point of escalation for customer complaints. Uses judgement to analyse the issue, providing a satisfactory resolution, in liaison with colleagues if appropriate.