Carrie Steuart

Background

About Carrie Steuart

ITIL Certified Project Management Professional with experience in planning and executing new business initiatives and client on-boarding. Accomplished through leading cross functional teams and managing client relationships and expectations. PM support for Professional Services and Business Operations projects. • Proactive and collaborative communication with project stakeholders on timelines, budget, risks and overall project status • Manage multiple concurrent projects with implementation timeframes of 6 weeks to 6+ months in fast-paced environments • Support for Operations and Marketing for consumer and business-to-business initiatives across various industries (Education, Healthcare, Government, eCommerce, Hospitality) • Compile and analyze data on KPIs for performance reports, invoicing and QBR content • Support and leadership for Operations, Customer Service, Retention, Account Management, Training and Quality Assurance staff • Ownership of post-sale client on-boarding activities by aligning and managing globally dispersed project teams of 15-20 cross-functional stakeholders to accomplish project objectives Project Management background in field and call center operations, target marketing, CRM, monitoring and reporting multiple metrics and managing milestones and timelines. Specialties: Project Management Managing Timelines & Budgets, Forecasting Leadership, Process Improvements Data Analysis, Reporting, Invoicing Customer Service, Customer Retention, Client Services Training, Quality Assurance Database Marketing (Do Not Call Compliance, List Management, Data Acquisition) Direct Marketing, Call Center Management Statement of Work/Contract Negotiation, Vendor Relations Go to Market Process Governance (Go/NoGo Decision Making, Value Chain Management, Product Launch and Lifecycle) In addition, community volunteer experience includes training, fundraising, event planning, managing volunteers, creating and delivering presentations.