Casey Perry

Background

About Casey Perry

FRONT END SUPERVISOR – CUSTOMER SERVICE A self-motivated individual with a proven track record in successfully performing a busy retail cashier function. Experience includes: efficiently handling a diverse customer base successfully resolving customer problems accurately processing a high volume of transactions on a daily basis Known for a strong work ethic excellent communication skills and the ability to deliver a high quality service. Supervision Excellent math skills Customer Service Communication Time Management Attention to Detail Sales Skills Telephone Etiquette Dispute Resolution Dependability Money Handling Front end Supervisor Lowe’s retail store (2012- Present) Working on this supervisor position and handling all front end duties and other assigned work successfully, these duties are as follows: Accurately processed customer sale transactions and maintained cash draw Handled POS transactions, customer service, and inventory orders. Updated knowledge of new store merchandise weekly. Calculated total payments received for a given time period, and reconciled this with total sales. Supervises and schedules associates Help customers in person and over the phone Deal with customer inquiries and complaints Process returns and exchanges; issue refunds and credits maintain records of all transactions wrap merchandise monitor inventory Shift Leader Dunkin Donuts retail (2009- 2012) Provide carry out customer service, including taking customer orders, preparing food made to order, selling products, and maintaining the dining area: Open and close store as necessary, depending on shift Take customer orders and coordinate with staff to ensure order completeness and quality. Maintained stores cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash. Possess a positive attitude, ability to work in a team, and a strong work ethic. Handle payments within the store’s POS system. Address customer concerns and complaints in a diplomatic manner, working to resolve quickly and to the customers’’ satisfaction. Prepared and served drinks and food in accordance with health codes and stores standards. Performed all support tasks such as cleaning cases and equipment, and restocking display cases.