Cassandra Capaldi
Member Service Supervisor at Businessolver
Based in Cambridge, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Cambridge
Industry
Human Resources Services
Company size
1.5K
Contact information
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c•••••••@businessolver.com
Phone
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Background
About Cassandra Capaldi
As the Member Service Supervisor at Businessolver, my focus lies in cultivating a robust team dynamic, fostering excellence in service delivery, and ensuring the highest standards of member satisfaction. My responsibilities include mentoring a team of 40+ advocates and instilling a culture of continuous improvement and accountability. With my recent experiences at Businessolver and Cigna, I have honed my skills in coaching, process improvement, and fostering seamless collaboration, both within teams and with external customers. Our team's dedication to enhancing the member experience through innovative strategies and a client-centric approach underscores my commitment to professional growth and service excellence.
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