Christopher Waugh

Background

About Christopher Waugh

IT professional with more than 12 years of progressive experience in on-site analysis, design, setup, implementation, maintenance, repair, and replacement of IT infrastructure and support systems. Possess exceptional written and verbal communication skills to effectively communicate with IT professionals, stakeholders, and laymen Planed, designed, procured, implemented, installed, troubleshot, managed and maintained a complete virtualized Windows network with SAN and backup systems Designed Windows Platform security and implemented Kiosk Desktop environments integrated with Avaya PBX system for At Home call center representatives leveraging Windows Server 2012 R2 Active Directory / GPO, Cisco VPN, enterprise McAfee antivirus, PGP Whole disk encryption, and custom vbs scripts to ensure no data, user sessions, or other proprietary data is left on the local machine between user sessions Played key project management role in systems and device integration to provide client with a ALPR system leveraging Windows Embedded OS, Genetec's Autovu system, SQL Server, ScofflawMDT software, and Sierra rugged wireless modems for mobile Scofflaw system Created reports from SQL server based off of data from ALPR system for client Wrote policy and procedures for change management, system utilization, system and physical security, offsite data storage, disaster recovery, and systems upgrades and service packs Flown onsite to implement, and support solutions for internal Conduent projects Conducted meetings with all levels of client operations to produce SRS and functional requirements of the system Define project scope and deliverables, develop and refine design specifications Conduct design reviews with project owners and client stakeholders Manage activities of outside vendors and suppliers, assuring services and supplies are delivered on time and meet project specifications Beta tested software to produce bug reports, worked with developers to fix software solutions