Chuck Kukla

Background

About Chuck Kukla

We work with development organizations using new tools to address difficult and complex product development issues. Our perspective: Product success depends on the customer gaining benefit in daily work. Our research shows that understanding the work more explicitly is vital. We use well established techniques to produce topological maps of the work in context. The enriched view of the situation helps detect and avoid typically unseen factors that cause problems. We help teams to understand the structure, connections and rules that surround the work - to support design of the UI and validate the value proposition. Our process quickly identifies areas of uncertainty, encourages thrifty communication, and creates a climate for learning and adaptation. With practice, the capability of the development team to see and evaluate work in context is increased. Selected publications 2012 The Situated Designer (an essay) 2012 Situated Thinking and Clinical Trials (in-progress) 2011 Successful Products ~ escaping the substitution mindset and re-imagining development ~; by Charles D. Kukla 2007 Reading the Product by Charles D. Kukla presented at Innovation for the Extremes 07 Conference, Lancaster University, Lancaster UK 2003 The Agile Workplace by Michael L. Joroff, William L. Porter, Barbara Feinberg and Chuck Kukla in the Journal of Corporate Real Estate, vol. 5 no. 4 1994 Advanced Technology for Building High Performance Workplaces by Charles D. Kukla and Gregory Zack for Digital Equipment Corporation, Allan Bradley, Bath Iron Works, New Balance Athletic Shoe and Xerox Corporation to the US Department of Commerce 1992 Designing Effective Systems: A Tool Approach by Charles D, Kukla, Elizabeth A. Clemens, Robert S. Morse and Debra Cash, in Usability: Turning Technology into Tools, ed. Paul S. Adler, Terry Winograd, Oxford University Press Specialties: Development of user requirements Product development and evaluation Workshops Tutorials