Connie Twynham

Background

About Connie Twynham

Innovatia specializes in knowledge management. Our services include information development for end user assets like documentation, videos, and online help. We create and deliver custom performance support tools like just in time animated tutorials, mobilized training modules and energized online learning. Our technical support teams assist customers when things go wrong or perhaps there is operator error. We've been particularly successful with companies in the high tech and telecom industries as well as the oil and energy industry that are concerned about the usability and adoption of their products and solutions and operational excellence. They are looking for that competitive edge, while at the same time they want to reduce the costs associated with knowledge management. Some times they are frustrated with the amount of time it takes to provide these assets and how little the assets resembles the innovative product or solution. We've been able to create hand-in-glove knowledge management assets that help our customers save time, improve adoption and operational efficiency while also saving money.