Cornelius Kealoha

Background

About Cornelius Kealoha

Building Scalable Support Solutions for Digital Healthcare Tools | Driven by Precision. Focused on People Experienced Technical Support Specialist with 15+ years of success delivering Tier 1–3 IT support across healthcare, finance, and enterprise environments. I specialize in resolving digital platform issues, managing network access, and providing high-quality service to both end users and executive teams. With certifications in CompTIA and Microsoft technologies, I bring a security-conscious and compliance-ready approach to every environment I support. I'm passionate about helping organizations maintain reliable, user-centered digital systems that drive performance and innovation. Key Career Highlights: Enterprise Software Deployment: Installed and configured Office 365 across 700+ corporate devices to standardize productivity tools. Executive Support Excellence: Delivered white-glove support for global operation teams and C-level executives, resolving issues with a short response time. Remote Support & Customer Satisfaction: Provided remote desktop support to 200+ end users nationwide, maintaining 100% positive client feedback. Regulated Environment Support: Provided Active Directory administration and end-user support in a HIPAA-regulated environment, ensuring compliance with healthcare data standards. Ticketing & Escalation Management: Created and resolved tickets using Jira and Easy Vista to maintain SLA targets and high end-user satisfaction. Core Competencies Tier 1–3 Technical Support | Active Directory & Identity Management | Enterprise Application Support | Customer Service & Ticketing | Endpoint Security & Compliance Top 10 Tech Tools SCCM | Intune | Jira | Easy Vista | Office 365 | Active Directory | Carbon Black | VPN | Windows 11/10 | macOS Let’s Connect I'm always open to connecting with IT professionals, healthcare technologists, and organizations seeking dependable technical support talent. Feel free to reach out to discuss collaboration, referrals, or future opportunities!