Curtis Davis
Claims Specialist at Advanced Call Center Technologies, Llc
Based in Kingsport, United States
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Seniority
Staff
Department
Operations
Location
Kingsport
Industry
Outsourcing and Offshoring Consulting
Company size
3.7K
Contact information
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c•••••••@acttoday.com
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Background
About Curtis Davis
COMPUTER SKILLS/ SPECIALIZED TRAININGS Highly experienced in a plethora of graphic design software applications and computer platforms including but not limited to Mac O.S. & iO.S.(previous editions), Verizon Tablet O.S; Windows 10/ Windows 11, NeXT (Unix workstation), Linux; Imaging; Networking; Adobe Creative Suite, InDesign CC, Adobe Photoshop CC, Adobe Illustrator CC, Adobe Dreamweaver CC, Adobe Pagemaker, Adobe GoLive 5.0, Netscape Communicator 4.7, Freehand, QuarkXPress 4.0, Creo Prinergy 2.1, Creo Virtual Proofing System 1.2.8, Bladesetter, K-Station, ADP LightspeedNXT, LiveText, Microsoft Outlook, Microsoft Office Suite 2021, Microsoft Word 2021, Microsoft PowerPoint 2021, Microsoft Excel 2021, MS Access 2010, MS Works, Claris Works 4.0, WordPerfect 8.0 and typing circa 55-65 wpm. Also proficient in Lotus 123, Lotus Notes R6, Social Networking Applications (Facebook, Twitter, Google Plus, Pinterest, & Instagram). Programming: HTML, XHTML, CSS. & PHP. Some JavaScript & Python (Not fluent in Javascript or Python). SKILLS/ SPECIALITIES • Excellent business writing and verbal communication skills. • Extremely detail-oriented and well organized. • Flexible team player with ability to adapt to corporate changes and willing to learn a new skill or job task speedily. • Remote worker (about 4 years cumulative experience between 2 jobs) • Cross-platform User (Windows and Mac OS). • A cumulative of 15 years customer service experience • Extremely high quality phone skills with a diverse and large repertory of customer service skills and training. • HTML/PHP Programming, Wiki, and in-office facilitator of CRM database. Added customer files to sales database and managed entries for other associates. Added wiki articles and entries and edited articles for other associates. ADDITIONAL SKILLS • Remote Work Experience • Hybrid Work Experience • Phone Etiquette and Finesse • Data Entry • Claims Specialist (Financial Sector)
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