Cyndee Rose

Background

About Cyndee Rose

The next chapter usually unfolds in ways we can not anticipate and this has certainly been the case for me. These unexpected opportunities are why I moved abroad for the first time and it is how I a became a flight attendant after what was initially my 2009 ‘recession gap year’ to work customer facing. I chose Southwest Airlines for this mission because it is the industry leader of customer service both internally and externally. And because the flight benefits and work the flexibility supported my vacation habit. I was hooked and I still am hooked. I am honored to be part of the Southwest Airlines Crew Accomodations Board and the role pairs nicely with my 20 year career working in the areas of change management, public relations and marketing for casino and hotel properties in the U.S and the Caribbean markets. The common thread always being my delivery of exceptional customer care. Other talents were born from the work activities such as strong negotiation skills, strategic planning and business forecasting, leadership, program development and delivery along with incentive programs for luxury brand hospitality, on-premise gaming and the first responder industry. MiRos services was born from requests for proposals that I was invited to submit. The 14 years of business that grew from satisfied client recommendations focused on the development and delivery of customer service workshops and employee incentive programs within the service, hospitality and gaming industries. I fulfilled key leadership roles from Director of Marketing & Promotions to Management Director for a new build casino. From to 2008, I consulted on marketing and customer service programs for The Ritz-Carlton Hotel, Spa and Casino in San Juan, the Rio Mar Beach Resort & Spa in Rio Grande and the DeKalb County Fire Rescue Department in Atlanta. I developed the W.E.T B.O.O.T.S customer service program specifically for captains and battalion chiefs within fire & rescue and presented it at the Fire Rescue Med Conference and the National Society of Executive Fire Officers; held in Las Vegas. In parallel, from 1997 to 2001, I launched another business, Headlines Caribbean, an indoor billboard business on St. Maarten. This generated a profit of to $ monthly after operating costs with no overhead. In one form or another, I always have a side job/business/project and I have always enjoyed it.