Dafydd Denatale

Background

About Dafydd Denatale

As a Credit Control Supervisor at Mitel, a global leader in business communications, I manage a team of credit controllers and oversee the collection and allocation of payments from customers. I have more than five years of experience in this role. My core competencies include ledger management, IT escalation, credit management, and leadership. I am responsible for ensuring the accuracy and completeness of the ledger, resolving complex issues and disputes, and escalating IT-related problems to the appropriate teams. I also mentor and coach my team members, monitor their performance, and provide feedback and guidance. My mission is to deliver excellent customer service, maintain good relationships with internal and external stakeholders, and support the company's cash flow and profitability.