Daniel Ferreira
Compliance & Quality Lead at Foundever
Based in City of Cape Town, South Africa
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Seniority
Manager
Department
Operations
Location
City of Cape Town
Industry
Outsourcing and Offshoring Consulting
Company size
103K
Contact information
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d•••••••@foundever.com
Phone
5 credits+27 ••• •••• ••••
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Background
About Daniel Ferreira
Over 6 years experience in the industry of Governance, Risk and Compliance Nearly a decade of experience in BPO call center environments 2nd-line Risk & Compliance for more than employees Risk management for 4 sites in 2 provinces Work with both UK and SA-based clients Versed in UK regulations, including- Financial Conduct Authority( FCA)- Information Commission Office (ICO) in line with its General Data Protection Regulation (GDPR)- Office of Telecommunication (OFCOM)- Water Services Regulation Authority (OFWAT) Specialize in the implementation and management of- Enterprise Risk Management - Risk Assurance Monitoring - Quality Monitoring Frameworks - Training and Competency Framework - Know Your Customer / Customer Due Diligence (KYC CDD)- Data Privacy - Compliance Monitoring - Continuous Improvement Initiatives & AI Technology Solutions
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