Darryll Cayen

Background

About Darryll Cayen

Certified Master Trainer with over five years’ experience designing and delivering a range of training programs • Demonstrated capability in training on complex software systems, using multiple delivery methods, including e-learning initiatives, and managing knowledge • Able to adapt curriculum to meet the needs of diverse audiences with differing skill levels, as well as adjust to evolving challenges, new products, and new processes • Experienced Train the Trainer professional who incorporates best practices into daily operations • Additional experience facilitating focus groups, analyzing data trends, and utilizing first hand observational skills to identify and address skills gaps, learning needs, and promotional potential • Skilled in working calmly and efficiently in constantly changing, deadline-oriented environments. • Excellent communication abilities, both oral and written. Skilled in presenting information clearly, fostering a non-judgmental and supportive learning environment. Able to provide effective and sensitive feedback. Demonstrated practical ability in the creation of training materials, job aids, quizzes, and assessments, ensuring complete documentation of course materials, progress updates, and learning and attendance records • Enthusiastic team leader and participant. Proven ability to coach and motivate team members to achieve corporate goals. Also able to work well where independent decision making is required • Client-focused, with an in-depth understanding of what it takes to build solid relationships, analyze and creatively solve problems, and develop win-win solutions • Strong organizational and time management abilities, with a careful attention to detail, and focus on continuous improvement opportunities • Proficient in MS Office, LMS, WebEx, and Verint call monitoring software • Versatile, outgoing, self-motivated, and positive, with integrity and a professional work ethic