Dave Castillo
Principle Consultant at Castillo Consulting
Based in Arlington, United States
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Seniority
Director
Department
General Business & Management
Location
Arlington
Industry
Food and Beverages
Company size
12
Contact information
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d•••••••@castilloconsulting.net
Phone
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Background
About Dave Castillo
EXECUTIVE PROFILE Professional with 20+ years of experience in quality assurance, regulatory and compliance oversight. Oversees contact center quality teams to drive process improvements, meet business goals, and improve customer satisfaction. Develops special initiatives in operations, regulations, risk, and compliance. Adapts approach to meet company initiatives and provide executives with a positive course of action. Collaborates with teammates at all levels of expertise and fosters employee development through improvement opportunities CORE EXPERTISE Interdepartmental and client Relationship Development Call Center Quality Assurance, Regulatory and Compliance Adherence Analytical Problem Solving Time Management Teamwork & Training SPECIALTIES Quality Assurance Compliance adherence Regulatory adherence Developing future leaders Developing positive relationships with business partners Portfolio Management Process Improvement Customer Contact Management
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