David Dibbens
Service Delivery Manager at Elsevier
Based in Swanmore, United Kingdom
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Seniority
Manager
Department
Operations
Location
Swanmore
Industry
Information Services
Company size
13K
Contact information
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d•••••••@elsevier.com
Phone
5 credits+44 ••• •••• ••••
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Background
About David Dibbens
Professional Skills:+ Global IT Service; End User Computing (EUC) service delivery (enterprise - DC & Cloud, desktop infrastructure), SLA management (KPIs), pre-sales engagement. Remote/matrix team management, E-commerce (transactions/site design and usability). Change management / transition by; workshops, communication strategies, global learning/training, review / revision of capabilities.+ IT Asset Management optimisation (Hardware & Software). SW license focus on management, mitigation, strategy and optimisation enterprise wide for Microsoft and leading SW vendors mitigating license and compliance risk + IT Vendor management; selection/strategy, metric analysis, financial management (tendering, RFI creation) and negotiation (pricing & service delivery).+ Residential property; sourcing, ownership, value growth. Rental and project management UK and France covering both capital growth and/or income. Market Sector Experience:+ Automotive (BMW, Toyota, Mazda, Kia, & Honda),+ Retail ( M&S plc, Nike, Superdrug, New Look, BAA - Duty & Tax Free),+ IT (Fujitsu, Nokia Siemens, Siemens - Medical, AWS, Azure),+ Finance (XL Capital, UBS, Dexia),+ Aviation - Qantas, Cathay Pacific, Lufthansa and Airports, BAA + Residential property, leisure facilities (B&B and Gite complexes), HMO's Personal Profile:+ Flexible, resourceful, and pragmatic with results orientated focus.+ Practical with a tactical and strategic view of client/vendor perspective.+ Commercial, income growth with cost control focus for large (€80m+) multi sites/countries. Wide experience:+ Supply chain/Logistics management - all modes and express services.+ Management consultancy - Continuous improvement (Lean 6 Sigma), cost reduction, change management and restructuring - corporate recovery.+ Retail management - Fashion, Health & Beauty, Luxury (Duty & Tax Free).+ Residential property - Portfolio Management, appraisal, development and optimisation - UK & France.
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