David Krysinski

Background

About David Krysinski

Experienced call center analyst with exceptional customer service skills, currently seeking entry-level employment in a help desk or call center environment. I have a strong background in providing support to customers through various channels, including inbound calls, outbound calls, and internet-based interactions. Throughout my tenure as an Advisor II at Concentrix, I consistently documented each call using Salesforce, averaging around 40 tickets per day. Additionally, I took on the responsibility of assisting other analysts in addressing caller inquiries and concerns over chat, demonstrating my dedication to teamwork and knowledge sharing.Furthermore, I led a successful project focused on converting contacts to sales, resulting in significant improvements in call volume and quality scores over a 12-month period. This achievement directly contributed to enhanced customer satisfaction and reinforced my ability to drive positive outcomes.I am eager to leverage my expertise and skills in a new role within a dynamic organization, where I can contribute to exceptional customer experiences and contribute to the team's success. Please feel free to reach me at dkkay4200@gmail.com to discuss potential opportunities or collaborations.