Dawn Marks

Background

About Dawn Marks

SKILLS Able to analyze a situation and respond quickly in a courteous and professional manner Excellent communication and professional writing skills Able to quickly learn and understand all aspects of the fulfillment process and be able to effectively explain them to the requestor Capable of handling a large volume of calls and e-mails Self-starter and have an ability to see the process through from start to finish Works well under pressure with time-sensitive projects Outstanding interpersonal and communication skills, both verbal and written Ability to handle escalated issues in a timely and professional manner and remain calm under pressure. Ability to prioritize tasks and respond/escalate appropriately Strong organization and analytical skills Excellent office etiquette and phone manners Exceptional computer skills (MS Office Suite including Outlook, PowerPoint, Excel, Access and Word, Novell Groupwise, Lotus Notes, SAP,EMIS, DASL, EPIC, and Internet Research) ADP/PC Payroll, Salesforce