Dawn Rodriguez

Background

About Dawn Rodriguez

I’m passionate about helping people and teams succeed—whether it’s through creating engaging training content, solving tricky technical problems, or empowering others with the knowledge they need to excel. With over 10 years of experience in customer success, quality assurance, and training, I’ve built a career focused on simplifying technology and processes for both employees and customers. One of the ways I’ve made an impact is by leveraging AI tools to create interactive and scalable training programs that enhance learning and productivity. For example, I used AI to design e-learning modules that improved team performance and increased productivity. Whether I’m scripting a video, leading a live session, or troubleshooting hands-on, I love seeing the “aha” moment when things click for someone. What drives me is creating solutions that truly make a difference, like improving CSAT scores, streamlining workflows, and empowering teams with innovative tools and knowledge. I’m always excited to tackle new challenges, explore emerging technologies, and find better ways to improve experiences for both customers and teammates.