Dean Imlay
Client Experience Officer at Social Security Scotland
Based in Dundee, United Kingdom
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Seniority
Manager
Department
Public Administration & Safety
Location
Dundee
Industry
Government Administration
Company size
1.2K
Contact information
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d•••••••@socialsecurity.gov.scot
Phone
5 credits+44 ••• •••• ••••
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Background
About Dean Imlay
I have over 13 years of experience working in customer service and IT management. Currently, I work as a Client Experience Officer within Social Secuirty Scotland, where I'm a member of a cross-functional team managing clients complaints, suggestions, and appeals. I have previously worked in other areas of government departments such as HMRC, dealing with complicated tax queries and the most recent COVID 19 retention scheme alongside self employed covid grants. Previously to HMRC, I worked at BT as a Multiskilled Agent, helping small and enterprise businesses with broadband and telephone technical issues(Testing lines, doing checks, booking engineers), website/hosting issues (Static IP), billing enquiries (paying, amending different invoices) and order enquiries ( cancelling, chasing up Openreach engineers and fixing stuck orders).
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