Deb Bieszczad

Background

About Deb Bieszczad

I’m an accomplished Senior Manager with 15+ years of progressive experience across the customer service operations spectrum leading call center, customer support, sales support and order management organizations.My entire career has been focused on delighting customers, developing people and delivering results. I have a demonstrated ability in building and leading strong, customer focused teams that value cross-functional working relationships. An experienced customer service leader who promotes continuous learning and development, empowering staff and aligning goals to drive employee engagement.A results driven manager focused on continuous improvement. I thrive on collaborating and leading teams of people to drive improved performance results for organizations. Skilled in evaluating team and organization performance to identify improvement opportunities and drive projects to further improve department processes and systems with a specific focus on quality, efficiency, responsiveness and standardization of work. Implemented successful initiatives to improve quality, increase team productivity and create a culture of accountability to drive operational efficiency. Areas of Expertise: Customer Support | Operations | Employee Development | Call Center Management | Process Improvement | Employee Engagement | Customer Services | Organizational Leadership | Change Management | Key Account Management | Team Building | Sales Support