Debbie Keys
Supplier & Service Assurance Senior Analyst at Essex County Council
Based in Southend-On-Sea, United Kingdom
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Seniority
Staff
Department
Other
Location
Southend-On-Sea
Industry
Government Administration
Company size
6.9K
Contact information
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d•••••••@essex.gov.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Debbie Keys
As a Supplier & Service Assurance Senior Analyst at Essex County Council, I have over 15 years of experience in managing and improving the delivery of IT services and projects for the public sector. I am certified in ITIL, the leading framework for IT service management, and have extensive knowledge and skills in project delivery, project portfolio management, and project management office (PMO) processes and tools. I work in the Tech Services, Supplier & Service Team, where I collaborate with ECC procurement and business areas to ensure that the services we procure and provide are aligned with the contractual agreements and the needs and expectations of our stakeholders. I also support the development and implementation of service improvement plans, performance indicators, and governance mechanisms to monitor and evaluate the quality and effectiveness of the services and projects. My mission is to enable and facilitate the delivery of high-quality and cost-effective IT solutions that support the strategic goals and objectives of Essex County Council and its citizens.
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